Policies

Welcome to the official website of Yuou Technology Co., Ltd. 

We are a source factory with over 20 years of history, specializing in the production of LED mirrors, mirror cabinets, and decorative mirrors. We understand that your privacy is of utmost importance to you as our customer or partner. 

This Privacy Policy is designed to inform you about how we collect, use, store, and protect your information when you visit our website, communicate with us, or use our services.

1.   Information We Collect

To better serve you (including potential international clients), we may collect necessary information in the following scenarios:

Information You Provide Voluntarily:

Inquiry and Communication: When you contact us through our website form, email, or instant messaging tool, we will collect your name, company name, email address, phone number, and the information you provide in your message regarding your customization requirements (such as mirror size, function, quantity, etc.)

Sample Request and Order: When you request a sample or place an order, we will collect your delivery address, payment information (through a secure third-party payment processor, we do not store complete payment card data ourselves), and tax information (if applicable, for international customs clearance).

Establishing a partnership: If you wish to become our partner, we may collect more information about your company for background verification.

2.    How We Use Your Information

The primary purpose of collecting information is to communicate with you regarding your business and to fulfill our service commitments to you. Specific uses include:

Responding to inquiries: Handling your product inquiries, quotation requests or technical issues. 

Customized Service: Based on the drawings or requirements you provide, communicate and confirm the customized details of the mirrors (LED mirrors, mirror cabinets, etc.). 

Order Fulfillment: Handling orders, arranging production, organizing shipments (including through logistics partners), and providing order status updates. 

Customer support: Provides after-sales service to address issues related to product quality or transportation. 

Marketing Promotion: With your consent, we will send you new product catalogues, industry information or promotional activity details. You can unsubscribe at any time. 

Website optimization: Analyze user behavior to improve the content of our website and the presentation of our products.

3.    Information Sharing and Disclosure

We respect your business privacy and will never sell, rent, or trade your personal information to unrelated third parties. We may only share necessary information in the following circumstances:

Service Provider: We may share information with trusted partners (such as shipping companies, payment gateways, IT support services) to enable them to provide services on our behalf. These partners are prohibited from using your information for any other purposes. 

Legal requirement: When we are obliged to follow legal procedures, court orders, or respond to emergencies in order to protect public safety.